General Information
What is Industrial Home? Industrial Home is an online furniture store specializing in high-quality sofas, tables, chairs, and bed frames with a modern industrial aesthetic.
Where do you ship to? We ship to all 50 US states. For international shipping inquiries, please contact our customer service team.
How do I track my order? Once your order ships, you'll receive a confirmation email with tracking information. You can also check your order status by logging into your account on our website.
Products
What types of furniture do you sell? We specialize in sofas, tables, chairs, and bed frames with an industrial design aesthetic.
Do you offer customization options? Select furniture pieces can be customized with different finishes and fabrics. Contact us regarding customization options.
Orders & Shipping
How long will it take to receive my furniture? Delivery times vary, this is always indicated on the product page of the specific furniture piece.
Do you offer assembly services? Yes, we offer professional assembly services in select areas for an additional fee. You can add this service during checkout.
Is there a minimum order amount for free shipping? We offer free shipping on all our products!
Returns & Warranties
What is your return policy? We offer a 100-day return policy on all our furniture. Items must be in original condition with all packaging materials.
How do I initiate a return? To start a return, contact our customer service team and we'll help you out.
What does your warranty cover? Our 5-year warranty covers manufacturing defects, structural issues, and material flaws under normal use. It does not cover damage from misuse, accidents, or normal wear and tear.
How do I make a warranty claim? To submit a warranty claim, email photos of the issue along with your order number to info@industrialhome.com or call our customer service team.
Payment & Financing
What payment methods do you accept? We accept all major credit cards, PayPal, and Apple Pay. We also offer financing options through Affirm.
Do you offer financing? Yes, we offer several financing options, you'll see these options in the checkout process.
Care & Maintenance
How should I care for my furniture? Each product comes with specific care instructions. Generally, we recommend regular dusting, avoiding direct sunlight, and prompt cleaning of spills.
Can I order replacement parts? Yes, replacement parts are available for most items within the warranty period at no cost. Beyond the warranty period, parts may be purchased separately.